Please note that only subscription customers have a service level agreement on support incidents. If you’re not currently a ClickHouse Cloud user – while we will try to answer your question, we’d encourage you to go instead to one of our community resources:
ClickHouse Cloud support services
Information on ClickHouse Cloud support services
ClickHouse provides support services for our ClickHouse Cloud users and customers. Our objective is a support services team that represents the ClickHouse product – unparalleled performance, ease of use, and exceptionally fast, high-quality results. For details, visit our ClickHouse Support Program page.
Login to the Cloud console and select Help -> Support from the menu options to open a new support case and view the status of your submitted cases.
You can also subscribe to our status page to get notified quickly about any incidents affecting our platform.